Care platforms built for the people who use them
Custom digital solutions for NZ aged care and disability organisations managing multiple facilities, complex funding, or innovative care models.
Book a Discovery CallCare platforms built for the people who use them
Custom digital solutions for NZ aged care and disability organisations managing multiple facilities, complex funding, or innovative care models.
Off-the-shelf software wasn't built for NZ care providers
New Zealand's aged care and disability sector operates in a unique regulatory and funding environment. ARRC contracts, Te Whatu Ora funding, Whaikaha service agreements, HDSS compliance, and interRAI assessments all create operational complexity that generic software doesn't handle well. Care organisations end up with a patchwork of systems — spreadsheets for staffing, separate databases for compliance, and no single view of operations.
For organisations operating multiple rest homes, retirement villages, or disability services, the problem multiplies. Each facility may use different systems, report differently, and struggle with inconsistent processes. Head office lacks real-time visibility into occupancy, staffing, incidents, and compliance across the network.
Meanwhile, the people your technology should serve — residents, clients, and their whānau — are often excluded by inaccessible interfaces. Care management systems designed for administrators don't help the 85-year-old resident who wants to see the weekly activity schedule, or the disability client who wants to manage their own support hours.
What Scale builds
Family & whānau portal
A fully accessible portal where families view care updates, activity schedules, and facility news. Built with large text, high contrast, and screen reader support — because the people using it may be elderly or have disabilities themselves.
Multi-facility dashboard
Real-time operational visibility across all your facilities — occupancy, staffing levels, incident reports, and compliance status. One view of your entire organisation.
HDSS compliance tracking
Digital compliance management aligned with Health and Disability Services Standards. Track audits, corrective actions, staff training, and documentation in one system.
Funding & contract management
Track ARRC contracts, Te Whatu Ora funding, Whaikaha service agreements, and private-pay residents. Automated reporting for funding bodies and clear financial visibility.
Staff rostering & workforce tools
Care-specific rostering that accounts for skill mix, care ratios, and compliance requirements. Integration with payroll and leave management systems.
Client self-service tools
For disability clients — accessible tools to view their support plan, manage support worker schedules, and communicate with their coordinator. Built for independence and autonomy.
How Scale works
Operational deep-dive
Time spent with caregivers, facility managers, compliance teams, and families. Understanding workflows, pain points, and the real-world constraints of delivering care in NZ.
Solution architecture
Platform design that balances operational needs, accessibility requirements, HDSS compliance, and integration with existing care management systems. Reviewed with clinical and operational leaders.
Iterative development
Built in sprints with user testing at every stage — including testing with elderly users, people with disabilities, and staff with varying digital confidence. Accessibility is validated continuously, not just at the end.
Rollout & support
Phased deployment starting with one facility, then expanding across your network. Training materials in accessible formats. Ongoing support to ensure adoption and continuous improvement.
The impact of purpose-built care technology
Connected whānau
Families stay informed and involved in their loved one's care without relying on phone calls during business hours. Reduced anxiety, stronger relationships with care staff.
Operational clarity
Real-time visibility across all facilities — occupancy, staffing, compliance, and financial performance. Decisions based on data, not gut feel.
Compliance confidence
HDSS audit preparation becomes straightforward. All documentation, training records, and corrective actions tracked digitally and easily reported.
Client autonomy
Disability clients with accessible self-service tools have greater control over their support — aligning with Whaikaha's focus on enabling independence and self-determination.
Frequently asked questions
We work with whatever systems you currently use — whether that's a commercial care management platform, custom databases, or even spreadsheets. During the deep-dive we assess integration options and design around your existing infrastructure.
We test with real users — older adults, people with disabilities, and whānau with varying digital literacy. We use screen readers, keyboard-only navigation, text magnification, and switch access devices during testing. WCAG 2.1 AA is our minimum standard, and we exceed it where the audience demands it.
Yes. We build funding management tools that reflect how NZ care funding actually works — ARRC subsidies, maximum contribution calculations, ORA (Occupation Right Agreements), and Te Whatu Ora contract reporting requirements.
We take data security for care recipients extremely seriously. Role-based access controls, encrypted data storage, audit trails, and compliance with the NZ Health Information Privacy Code. The data you hold about residents and clients is among the most sensitive there is.
That's the entire point. We design self-service tools in partnership with disability clients and their support networks. Large buttons, voice control compatibility, switch access support, and simple workflows. If a client can't use it independently, we haven't done our job.
We start with a pilot facility, refine based on real-world feedback, then expand across your network. Each facility may have different needs — different care levels, different staffing models — and we account for that. A phased rollout reduces risk and builds staff confidence.
Ready to talk about aged care & disability?
Book a free discovery call. No sales pitch — just an honest conversation about what your business needs.