Digital services that put citizens first
A complete digital foundation for NZ government organisations — from public-facing websites to resident portals and online service delivery.
Book a Discovery CallDigital services that put citizens first
A complete digital foundation for NZ government organisations — from public-facing websites to resident portals and online service delivery.
Citizens expect government services to work like everything else online
New Zealanders can order groceries, book flights, and manage their banking on their phones. But when they need to interact with their local council or government agency, they're often forced into phone queues, PDF forms, and in-person visits during business hours.
The Digital Government Strategy sets clear expectations: government services should be digital-first, accessible, and easy to use. But most public sector organisations are stuck with legacy websites, disconnected systems, and no clear path to modern service delivery. RealMe integration sits on a wishlist. Online forms are PDFs with a download button.
Launch provides the complete digital foundation for government organisations ready to deliver services the way citizens expect — online, accessible, and available when they need them.
Government & Public Sector × LaunchWhat Launch includes
Citizen-centred website
Public website designed around tasks, not departments. Structured using the NZ Government Web Standards and information architecture best practices from Digital.govt.nz.
Online service portal
Self-service portal for common requests — permit applications, bookings, payments, and enquiries. Reduces counter and phone traffic.
Accessible forms & workflows
Digital forms that replace PDFs. Accessible, mobile-friendly, and connected to your backend systems. Validation, save-and-return, and confirmation emails included.
RealMe integration planning
Architecture and planning for RealMe login and identity verification integration. Streamlines citizen identification for higher-trust services.
Content migration & plain language
Existing content audited, rewritten in plain language, and migrated to the new platform. No jargon, no dead links, no orphan pages.
Accessibility audit & compliance
Full WCAG 2.1 AA audit with remediation. Tested with screen readers, keyboard navigation, and assistive technology. Compliance documentation provided.
How Launch works
Discovery & stakeholders
Interviews with staff, elected members, and residents. Service mapping, pain point analysis, and alignment with your Long Term Plan digital priorities.
Design & prototype
User-tested design for public website and service portal. Accessibility baked in from wireframe stage. Prototypes shared with your team for feedback.
Build & integrate
Website and portal development with integration to your property, rates, consenting, or records management systems where APIs allow.
Launch & transition
Phased go-live with staff training, redirect mapping from old site, and post-launch monitoring. Resident communication plan to drive adoption.
Expected outcomes
Digital channel shift
More residents using online services, fewer calling or visiting in person. Measurable reduction in counter and phone traffic for common requests.
Accessibility compliance
Full WCAG 2.1 AA compliance meeting NZ Government Web Standards. Inclusive service delivery for all residents including those with disabilities.
Operational savings
Online self-service is dramatically cheaper per transaction than phone or counter service. Savings scale as adoption increases.
Citizen satisfaction
Residents can access services when it suits them — evenings, weekends, from their phone. No more taking time off work to visit a service centre.
Frequently asked questions
We work with common NZ council platforms — TechnologyOne, Datascape, Objective, MagiQ, and others. Integration depth depends on available APIs, but we can usually connect for property lookups, rates, consenting, and service requests.
We're experienced with public sector procurement. We can respond to RFPs, work within GETS requirements, and structure engagements to fit your financial delegations and approval processes.
Launch includes architecture and planning for RealMe. Full integration requires DIA approval and testing — we handle the technical implementation and guide you through the approval process.
Typically 10-16 weeks depending on scope and integration complexity. We work around your meeting cycles and can align major milestones with council reporting requirements.
Yes. We build bilingual capability into the platform architecture. Many councils have te reo policies — your website should reflect your commitment to Te Tiriti obligations.
We follow the NZ Information Security Manual (NZISM) guidelines for government web applications. Hosting is on NZ-based infrastructure with appropriate security controls for the classification level of your data.
Ready to talk about government & public sector?
Book a free discovery call. No sales pitch — just an honest conversation about what your business needs.