Clear CareLevels
Explicit Responsibility.
Not all websites and applications carry the same level of risk. Care plans exist to align support, monitoring, and responsibility with the importance of the system.
Sant Cloud care plans are not about server space. They are about ownership and accountability.
Pricing Reflects Complexity and Risk.
Sant Cloud is priced per site or application, per month. Pricing reflects system complexity, risk exposure, and support expectations.
Choose Your Care Level.
Designed for brochure-style websites, marketing sites, and standard ecommerce stores. It provides a stable, secure foundation and clear ownership for systems that matter.
Security & Protection
- Enterprise-Grade Security: WAF and DDoS protection included.
- Malware Defence: Continuous scanning and proactive cleanup.
- SSL Certificates: Managed renewal and configuration.
- Data Safety: Daily off-site backups with free restores included.
Insight: We do not charge you to fix a mistake. Backups are designed to restore systems quickly.
Management & Support
- Managed hosting on performance-focused infrastructure.
- Core platform and plugin updates.
- Bundled support for hosting, availability, and security incidents.
- Migration and onboarding included.
Response: Initial response within 4-6 business hours.
Scope: Hosting and Platform availability.
Designed for web applications, membership platforms, internal systems, and revenue-critical websites where performance, reliability, and oversight are essential.
Includes Everything in Kiwi Care, Plus:
- Priority Triage: Issues handled ahead of standard tickets.
- Enhanced Monitoring: Frequent uptime and performance checks.
- Monthly Health Reporting: A concise report on uptime, security, and maintenance, reviewed by a human.
- Technical Search Hygiene: Monitoring for crawl errors, broken links, and technical health signals.
- Minor Technical Adjustments: Small tweaks required to maintain system stability.
The Boundary: Minor adjustments do not include new features, functional enhancements, design changes, or content updates.
Response: Initial response within two business hours.
Scope: Application stability, operational health, and performance.
Designed for applications built on distributed cloud infrastructure — Vercel, Supabase, Planetscale, and similar platforms — where no single server exists and operational coordination spans multiple vendors.
Includes Everything in Kea Care, Plus:
- Multi-Vendor Monitoring: Vercel, Supabase, DNS, third-party APIs tracked from one place.
- Usage & Cost Alerts: Proactive warnings before overages hit across pay-as-you-go platforms.
- Vendor Update Management: Coordinating platform changes so they do not break each other.
- Distributed Incident Triage: Identifying which vendor or integration is responsible when issues arise.
- Environment & Secret Management: API keys, tokens, and environment variables across platforms kept current and secure.
The Boundary: Tui Care covers operational coordination and monitoring. New feature development, architecture redesign, and vendor migration are scoped separately.
Response: Initial response within one business hour.
Scope: Cross-platform stability, vendor coordination, and infrastructure health.
Compare Plans.
| Plan 01Kiwi Care | Plan 02Kea Care | Plan 03Tui Care | |
|---|---|---|---|
| WAF & DDoS Protection | ✓ | ✓ | ✓ |
| Malware Defence | ✓ | ✓ | ✓ |
| SSL Certificates | ✓ | ✓ | ✓ |
| Daily Backups | ✓ | ✓ | ✓ |
| Managed Hosting | ✓ | ✓ | Vendor-managed |
| Platform Updates | ✓ | ✓ | ✓ |
| Migration Included | — | — | — |
| Bundled Support | ✓ | ✓ | ✓ |
| Response Time | 1 business day | 2 business hours | 1 business hour |
| Priority Triage | — | ✓ | ✓ |
| Enhanced Monitoring | — | ✓ | ✓ |
| Monthly Reporting | — | ✓ | ✓ |
| Search Hygiene | — | ✓ | ✓ |
| Minor Adjustments | — | ✓ | ✓ |
| Multi-Vendor Monitoring | — | — | ✓ |
| Usage & Cost Alerts | — | — | ✓ |
| Vendor Update Coordination | — | — | ✓ |
| Distributed Incident Triage | — | — | ✓ |
| Secret & Env Management | — | — | ✓ |
| Pricing | From $79 /mo | From $149 /mo | From $299 /mo |
Migration Into Sant Cloud Is Included.
This covers the transfer of files and databases, environment configuration, and verification testing post-migration.
To Maintain Quality, Sant Cloud Is Required for Most Delivery Work.
This includes:
- —Build in a Day projects
- —Websites and ecommerce solutions
- —Web applications and platforms
- —Ongoing growth and scale engagements
This requirement ensures consistent standards across hosting, security, and support.
The Appropriate Care Plan Depends on Risk.
We determine the plan based on:
How critical the system is to operations or revenue.
The complexity of the technology involved.
The level of operational risk the organisation is willing to carry.
If you are unsure which plan is right, we will help assess and recommend an appropriate level of care.
Good Infrastructure
Rarely Draws Attention.
Problems only surface when care is missing. Sant Cloud exists to provide clear ownership, consistent support, and confidence that your systems are being looked after properly.